Welcome to Fix Guys Service (“Fix Guys,” “we,” “our,” “us”). By accessing or using our website, mobile applications, or services, you (“User,” “Customer,” or “Professional/Handyman”) agree to be bound by these Terms & Conditions.
If you do not agree to these Terms, please do not use the platform.
1. Overview of the Service
Fix Guys Service is an online marketplace that connects customers with independent home service professionals (“Handymen”). We do not employ professionals directly. Each professional operates as an independent contractor.
Fix Guys provides:
A platform for booking services
Communication tools
Secure payment processing (where applicable)
Rating & review systems
All service work is performed by independent professionals.
2. User Eligibility
To use Fix Guys Service, you must:
Be at least 18 years old
Provide accurate, complete account information
Use the service only for legal purposes
Accounts may be suspended or terminated for violating these Terms.
3. Booking & Service Requests
Customers may:
Book a handyman directly
Post a job request and receive offers
Handymen may:
Accept or decline bookings
Communicate pricing, availability, and service details
Fix Guys is not responsible for the accuracy of job descriptions provided by customers or professionals.
4. Payments
4.1 Payment Methods
Fix Guys supports:
Credit/Debit Card payments
Cash on Delivery (if allowed by the professional)
Promotional or discount codes (if applicable)
4.2 Escrow
For online payments:
Fix Guys collects payment on behalf of the professional
Funds are released after job completion
Disputes may temporarily delay payouts
4.3 Fees & Commissions
Professionals agree to the platform’s service fee structure. Cash-on-delivery bookings may be commission-free, depending on your plan and platform settings.
5. Cancellations & Refunds
Customers may cancel:
Free of charge before the professional accepts
A fee may apply after acceptance or within short notice
Professionals may cancel:
With valid reason (illness, emergency)
Excessive cancellations may result in account penalties
Refunds for online payments are processed back to the original payment method and may take 3–10 business days.
6. Responsibilities of Customers
Customers agree to:
Provide accurate service details
Ensure safe access to the property
Pay for the services rendered
Treat professionals with respect
Customers are responsible for evaluating the skills, experience, and qualifications of any professional.
7. Responsibilities of Professionals (Handymen)
Professionals agree to:
Provide accurate service pricing
Arrive on time
Complete tasks safely and professionally
Maintain proper licenses (where required by law)
Follow all platform rules and local regulations
Professionals act as independent contractors, not employees of Fix Guys.
8. Ratings & Reviews
Customers may provide ratings and feedback after services. By posting a review, you grant Fix Guys the right to display and use that content.
Abusive, misleading, or false reviews may be removed.
9. Insurance & Liability
Fix Guys Service does not provide insurance coverage for professionals or customers. Each professional is responsible for:
Their own tools
Personal liability and insurance (if required by law)
Fix Guys is not liable for:
Damages caused by professionals
Injuries on the job
Loss of property
Service quality disagreements
Our role is limited to operating the booking platform.
10. Disputes
If a disagreement arises:
Contact the professional directly
If unresolved, open a dispute through Fix Guys support
Fix Guys may assist but does not guarantee outcomes
Disputes regarding:
Work quality
Timeliness
Pricing
…must be resolved between customer and professional.
11. Account Suspension & Termination
Fix Guys may suspend or terminate accounts for:
Fraud
Abuse
Nonpayment
Violation of platform policies
Unsafe or illegal activity
Users may close their accounts at any time.
12. Privacy Policy
Your use of Fix Guys is also governed by our Privacy Policy, which explains how we collect and use your data.
13. Changes to These Terms
We may update these Terms at any time. Continued use of the platform constitutes acceptance of the updated Terms.