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Refund Policy

✅ Fix Guys Service – Refund and Cancellation Policy

Last Updated: {{01.15.2025}}

This Refund and Cancellation Policy explains how cancellations, modifications, and refunds are handled for both customers and service professionals on the Fix Guys Service platform.

Our goal is to ensure a fair and transparent process for all parties.

1. Customer Cancellation Policy

1.1 Cancelling Before the Service Begins

Customers may cancel a booking before the scheduled start time.

  • Free Cancellation:
    If you cancel at least 2 hours before the appointment, you will not be charged.

  • Late Cancellations:
    If you cancel within 2 hours of the scheduled service, a late cancellation fee may apply, depending on the service provider’s policy.

1.2 Cancelling After the Provider Arrives

If the handyman has already arrived at your location:

  • A visit fee or minimum charge may apply, depending on the provider’s pricing.

1.3 No-Show by Customer

If the customer is not present and unreachable for 15 minutes after the scheduled time:

  • The booking may be marked as Customer No-Show.

  • A no-show fee may apply.

2. Provider / Handyman Cancellation Policy

2.1 Provider Cancels Before the Appointment

If a provider cancels:

  • The customer will be notified immediately.

  • Fix Guys Service may assist in reassigning the job to another available provider.

  • No cancellation fees apply to the customer.

2.2 Provider No-Show

If the provider fails to arrive without notice:

  • The customer may receive a full refund (for pre-paid bookings).

  • The provider may face penalties, account warnings, or temporary suspension.

3. Customer Refund Policy

Refund eligibility depends on the circumstances:

3.1 Service Not Performed

You are eligible for a full refund if:

  • The provider never arrived

  • The service was cancelled by the provider

  • The booking was cancelled before work began

3.2 Service Partially Completed

Refunds may be partial or denied depending on:

  • Work already performed

  • Materials costs incurred

  • Time spent by the provider

3.3 Unsatisfactory Service

If you believe the work was incomplete or poor in quality:

  • You must report the issue within 24 hours after job completion.

  • Fix Guys Service will mediate between customer and provider to determine a fair outcome.

3.4 Non-Refundable Items

The following are non-refundable:

  • Materials purchased specifically for the job

  • Fees paid to third parties

  • Completed labor or time already spent

4. Payment Method and Refund Processing

4.1 Refund Method

Refunds are issued to the original payment method used at checkout.

4.2 Processing Time

  • Credit/debit card refunds: 3–10 business days

  • Bank transfers: 5–7 business days

  • Online wallet/app payments: Instant or up to 48 hours

Processing times depend on your bank or payment provider.

5. Cash on Delivery (COD) Refund Policy

For COD bookings:

  • No payment is taken until work is completed.

  • If the customer cancels before service begins, no charge applies.

  • If the service has started, the provider may charge for work already completed.

6. How to Request a Refund

To request a refund, contact us at:
📧 support@fixguyservice.com

Include:

  • Your Booking ID

  • Reason for refund

  • Photos or evidence (if applicable)

Our support team will review your request and respond within 48 hours.

7. Platform Rights

Fix Guys Service reserves the right to:

  • Modify or update this policy at any time

  • Deny fraudulent or abusive refund requests

  • Suspend accounts involved in repeated violations