Fix Guys Service (“Fix Guys,” “we,” “our,” “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have.
By using our website, mobile applications, or services, you agree to this Privacy Policy.
1. Information We Collect
We collect information to provide and improve our services. This may include:
1.1 Information You Provide
Name
Email address
Phone number
Profile details
Address & location data
Payment information (processed securely by third-party processors)
Uploaded documents (handyman verification)
Communication messages with support or professionals
1.2 Information Collected Automatically
IP address
Device information
Browser type and version
App usage data
Cookies and tracking technologies
Location (if enabled)
1.3 Information from Third Parties
We may receive information from:
Payment processors
Social login providers (Google, Apple, Facebook)
Marketing or analytics tools
We do not sell your data to third-party companies.
2. How We Use Your Information
Fix Guys uses your information for the following purposes:
To create and manage your account
To process bookings and payments
To match customers with professionals
To verify the identity of handymen
To communicate updates or service notifications
To improve our website and app performance
To provide customer support
To ensure safety, fraud prevention, and security
To personalize your experience (recommended services, location-based results)
3. Sharing Your Information
We share your information only when necessary:
3.1 With Service Professionals (Handymen)
When you place a booking, relevant information is shared with the assigned professional:
Name
Address
Phone number
Booking details
3.2 Payment Providers
Secure payment gateways handle:
Card transactions
Refund processing
Fraud monitoring
We do not store full credit card numbers.
3.3 Legal or Safety Requirements
We may share data if required by:
Court order
Law enforcement
Security investigations
3.4 Business Partners & Tools
We may use third-party tools for:
Analytics (Google Analytics, Firebase)
Notifications (email or SMS providers)
Cloud hosting
All partners comply with data protection standards.
4. Cookies & Tracking Technologies
We use cookies to:
Improve website functionality
Remember your preferences
Analyze usage patterns
Provide personalized content
You may disable cookies through your browser settings, but some features may not function correctly.
5. Location Information
If you enable location services:
We may use your GPS data to show nearby professionals
Location helps calculate travel distance and service eligibility
You can turn off location permissions at any time in device settings.
6. Data Retention
We retain personal information only as long as necessary for:
Account management
Legal obligations
Fraud prevention
Transaction history requirements
You may request deletion of your data at any time.
7. Security of Your Information
We use industry-standard security practices to protect your data, including:
Encryption
Secure servers
Access controls
Regular security audits
However, no online platform can guarantee 100% security.
8. Your Rights
Depending on your region, you may have the right to: