At Fix Guys Service, we are committed to providing reliable assistance whenever you need it. Whether you are a customer or a service professional, our support team is here to help you resolve issues quickly and efficiently.
1. Getting Started
If you are new to the platform:
For Customers
Browse available services
Choose a category and book a handyman
Track your booking from your dashboard
Communicate securely with the service provider
For Handymen / Service Providers
Complete your profile
Upload required documents
Set your availability and service areas
Manage your bookings from your dashboard
2. Booking Support
We can help with:
Issues placing a booking
Changing booking date or time
Cancelling a booking
Contacting your handyman
Problems with service location
No-show or lateness
Incorrect charges or adjustments
If you need urgent help with an ongoing booking, please contact us immediately.
3. Payment & Billing Support
For assistance with payments:
Payment failed or declined
Overcharges or billing errors
Refund requests
Invoice or receipt issues
Cash on delivery questions
Escrow payment questions
💳 All online payments are securely processed through authorized gateways.
4. Account & Profile Help
We can assist with:
Updating your profile information
Resetting your password
Changing your email or phone number
Verifying your handyman documents
Managing notification preferences
5. Safety & Trust
Your safety is our priority.
We ensure:
Verified handymen
Secure communication
Encrypted payments
Fraud monitoring
Zero tolerance for harassment or discrimination
If you experience unsafe behavior, please report it immediately.
6. Technical Support
Need help with the app or website?
We assist with:
Login issues
App crashes or errors
Slow performance
Missing notifications
Location access problems
Browser compatibility issues
If possible, include a screenshot when reporting technical problems.
7. Frequently Asked Questions (FAQ)
Common questions we receive:
Q1: How do I book a service?
Choose a category → select service → pick a time → confirm booking.
Q2: Can I cancel my booking?
Yes. Cancellation rules may vary by provider.
Q3: How does payment work?
Online payments are processed securely. Cash-on-delivery may be available depending on the handyman.
Q4: How do handymen get paid?
After service completion and customer confirmation.
Q5: What if the handyman doesn’t show up?
Contact support—we will investigate and assist with rescheduling or refunding.